Help and guidance

Find help online

You might find the help you need in our helpful guides.

When you log on to Internet Banking, you can find help by selecting ‘Help & Support’ from your account homepage. There’s also a Show Me tool that will show you how to make online payments, transfer money, set up a standing order and much more.

Alternatively, you can ask us a question and get an instant answer.

Get in touch

If you can’t find the help you need or are still having issues with Internet Banking you can contact our helpline.

You can call us on 0345 300 0116Call us on telephone number 0345 300 0116 or +44 173 323 2030Call us on telephone number +44 207 649 9437 from overseas.  Lines are open 7am – 10pm Mon to Fri and 8am – 6pm weekends. Textphone users can call 0345 300 2280Call us on telephone number 0345 300 2280.

You can also follow @AskLloydsBank on Twitter and get answers to your Internet Banking queries